Refund policy
WE DO NOT ACCEPT REFUNDS
Online Exchange Policy
We understand that sometimes online shopping doesn't always go as planned. While we don't offer refunds for online purchases, we're happy to exchange your item for a different size, color, or style within 10 days of receiving it.
Exchange Eligibility:
To be eligible for an exchange, your item must be:
- In its original condition, unworn or unused
- With all tags still attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
Inspection Process:
Once we receive your return, our team will thoroughly inspect the item to ensure it meets the exchange eligibility criteria. This inspection process helps us maintain a high standard of quality for our products.
How to Initiate an Exchange:
Please contact our customer service team before returning any items. We will provide you with instructions on how to return your online purchase for exchange. Items sent back to us without prior notification will not be accepted. To start an exchange, you can contact us at operations@onemonarchy.com
Damages and Issues:
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will work diligently to get you the correct item as soon as possible.
Non-Exchangeable Items:
Please note that certain items are not eligible for exchange, including:
- Custom products (such as special orders or personalized items)
- Sale items
- Gift cards
Additional Information:
Since this is an exchange-only policy, we will not be issuing refunds for online purchases. We recommend reviewing this policy carefully before completing your online order. The quickest way to get the item you desire is to return your current item and then make a separate purchase for the new item.
If you have any questions regarding our online exchange policy, please don't hesitate to contact us.